Our Promise

At Eclipse (IP) Ltd we believe you deserve a service promise you can rely on.

The demands of business are rigorous enough without having extra hassle from your service providers.

So, we’ve pioneered our Customer Service Charter which sets out simply and honestly the high standards of service you can expect from us.

And because we know that a promise means nothing unless it’s actually delivered, we’re prepared to put our money where our mouth is with a unique money-back compensation pledge.

We recognise the mutual value of building long-term loyalty and our service promise is designed to ensure we deliver the kind of service you can rely on and therefore encourage you to continue doing business with Eclipse.

We genuinely aim to put you, our customer, first. In an industry generally beset by a poor reputation for customer care, the Eclipse (IP) Ltd Customer Service Charter aims to set new standards.

By being open and transparent in our promises, you’ll know exactly where you stand.

We appreciate that many suppliers make similar service promises and if you’ve been let down in the past, you might consider everyone to be tarred with the same brush.

But not Eclipse (IP) Ltd. We realise that we stand or fall by giving you the quality of service and care you are entitled to expect.

Judge us by what we do.

Our Customer Service Charter summarises the minimum levels of service we aim to deliver and how we will make it up to you if things go wrong.