Small to medium enterprise (SME) companies often rely on out sourced IT support companies to attend to their IT issues.
Many companies opt for Ad Hoc / On Demand support rather than a IT managed services, however this can result in very poor levels of service and potential security risks as they are only reacting to customers calls at the point when a problem has a noticeable impact on the company’s operations, resulting in down time and potentially high cost of recovery.
Another common industry problem is customers pay for a service that is quite frankly not being delivered, the support provider may say that they are managing your systems but you have no insight into what they are providing or whether tasks have been performed.
What makes Eclipse (IP) Limited’s IT managed services different?
Our on-boarding process begins with a full physical and digital audit of your site. This will provide you with an overview of your company’s infrastructure and what the current state of play is, identifying potential risks and maintenance requirements.
When you sign up for one of our contracts we will then:
- Install our advanced Remote Management and Monitoring solutions enabling us to constantly be informed and take action to remedy issues as they occur, in most cases before any client is effected and without impacting on your working day.
- Install our fully managed endpoint security solution and with our Silver and Gold packages we included Active Cloud Threat protection capable of eliminating 90% of threats before they enter your network.
To find out more about our services or to book a free digital audit use our Inquiry form