Regular service and maintenance of your systems will ensure reliability, reduce or eliminate potential downtime and extend the working life of your equipment.
Eclipse (IP) Ltd’s Service & Maintenance programmes take the uncertainty and hassle out of this chore with a range of service packages – each backed up by our unique service guarantee.
Service Support & Back Up
Support & Capabilities
Through our highly skilled and experienced engineers, we are able to provide a service that is second to none. With the versatility, capabilities and parts facilities to maintain all types of security equipment, coupled with fast response times, Eclipse (IP) Ltd is well positioned to make sure your security systems and equipment do their job.
Should you need to call out an engineer, our service support team will make sure that your call is dealt with efficiently and professionally right the way along the line.
We want you to enjoy optimum equipment performance, therefore we take a highly proactive approach to minimising service problems. Our Systems Performance Team monitors and analyses all service calls to identify any potentially disruptive trends. This information is fed back to our installation and service engineers and built into your planned maintenance schedule, so reducing the possibility of equipment failure.
Product Knowledge & Training
Our engineers and technical support staff receive extensive and regularly updated product training, undertaken both in-house and by our product manufacturers and suppliers, covering all aspects and types of equipment.
Our training programme ensures that every engineer has the necessary knowledge to perform any repair both safely and competently. Included with the training programme are regular updates on Health & Safety at Work Regulations and best practices to ensure on-site safety. All our Service Engineers hold the IOSH SPA ‘Safety Passport’ accreditation. Multi-skilling of our engineers means they are equipped to deal with the full range of products we offer, ensuring that you get the fastest, most efficient response and on-site service.
If you would like to learn more about our Service & Maintenance services, please contact us.